The school serves breakfast and a morning snack for all children. Full-day enrollees need parents to provide lunch and an afternoon snack; half-day enrollees need only lunch. Baby meals are prepared based on age/dietary needs, but parents must supply formula. Meals depend on enrolment type and support nutritional needs within a play-based curriculum.

Parents receive regular updates, including feedback on their child’s learning, activities, and overall progress.

In emergencies, if parents can't be reached, the school can seek immediate medical attention, transport the child to a doctor/hospital, and sign for treatment. Parents are responsible for costs and must provide medical aid details. Medication is only administered if parents complete the Medication Register with instructions or contagious children must stay home, and allergies must be disclosed in writing during enrolment.

Children may only be collected by authorised individuals listed on the enrolment form. If someone else is collecting the child, parents must notify the school in writing or via WhatsApp, and the person collecting must present a valid form of identification. Collection times are strictly enforced: Half-day: 12:30 After nap (where applicable): 14:15–14:30 Full-day: 17:30–17:45 Late collections may result in additional charges. The school operates Monday to Friday and remains open during school holidays, except for the mid-December to mid-January closure period.